We only print to order in order to waste as little material as possible. Therefore we need one to two weeks production and shipping time. It is therefore possible that your package will arrive three days after your order or that it may take longer.

As soon as your package has been packed and handed over to DHL, you will receive a shipping confirmation with a tracking number from DHL or Warenpost International.

Orders are released for shipping after the payment method has been approved or the payment has been registered. The specified delivery times apply from the day following the payment order for normal order volumes. There is no delivery on Sundays and public holidays.

Please note: In the case of cross-border delivery, additional taxes (e.g. In the case of an intra-Community acquisition) and/or duties (e.g. Customs duties) may apply in individual cases, which the customer must bear.

Zone 1 - Germany

Free shipping from an order value of 100€

• DHL-gogreen Package = 4.90€

Zone 2 - Europe

Switzerland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Free shipping from an order value of 300€

• DHL-gogreen Package EU = 14.90€

Zone 3 - Worldwide

Free shipping from an order value of 500€

• DHL-gogreen Package = 29.90€

Tracking 

Tracking information is automatically emailed to all customers. Or notified by SMS when the phone number is added to your order. If you do not receive this, please check your spam folder.

Refund

Your order will be made personally for you. That's why we would like to ask you not to order several sizes, but to look at the size charts for the respective product or to write your size question by email to info@droeme.com. If you are not satisfied with your order, that would be a pity, but of course possible.

Returns are accepted within 14 business days of your arrival. All garments must be returned unworn, in 100% re-saleable condition and in the original packaging. If you would like to return an order, please email us with your order number, the item you wish to return and your reason for return. The return shipping and the costs incurred must be borne by you. If we receive unauthorized returns, we will return them to the sender. The shipping costs for the returned package are to be borne by the customer.

Once an accepted return arrives at our office, we'll refund the money the same way you sent it to us within five business days.

Please follow the steps below for a return:

1. Write us an email with the reason for the return to info@droeme.com.

2. Send your return to the following address:

Droeme, Luisenweg 109, 20537 Hamburg, Germany.

3. Once your return arrives at our office, we will refund you within five business days.

Thank you for your understanding!

If you have any further questions, please have a look at our faqs.