Terms and conditions

Table of contents

1. Scope of application

2. Conclusion of contract

3. Right of withdrawal

4. Prices and payment terms

5. Delivery and shipping terms

6. Reservation of title

7. Liability for defects (guarantee)

8. Redemption of promotional vouchers

9. Redemption of gift certificates

10. Applicable law

11. Alternative dispute resolution

12. Sms marketing

1) scope of application

1.1 these general terms and conditions (hereinafter "gtc") of droeme, trading under "Droeme" (hereinafter "seller") apply to all contracts for the delivery of goods which a consumer or business (hereinafter "customer") with agree to the seller regarding the goods displayed by the seller in its online store. The inclusion of customer's own terms is hereby disclaimed, unless otherwise agreed

1.2 for contracts about the delivery of vouchers, these terms and conditions apply correspondently unless something differing is expressly regulated.

1.3 a consumer for the purposes of these gtc is any natural person who concludes a legal transaction for purposes which can not be attributed to either commercial nor independent professional activities. A entrepreneur in the purpose of these terms and conditions is a natural or legal person or a legal person, which concludes a legal deal in the exercising of their commercial or independent professional activities

2) conclusion of contract

2.1 the product descriptions contained in the seller's online shop do not represent binding offers by the seller, but are intended for the customer to submit a binding offer.

2.2 the customer can submit the offer via the online order form integrated in the seller's online shop. The customer, after placing the selected goods in the virtual shopping basket and running the electronic ordering process, submits a legally binding contractual offer regarding the goods contained in the shopping basket by clicking the button that concludes the ordering process. The customer can also submit the offer to the seller by e-mail or using the online contact form

2.3 the seller may accept the customer's offer within five days,

by transmitting to the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in this extent, receiving of the order confirmation at the customer is decisive, ode

by delivering the ordered goods to the customer, in this extent the customer's receipt of the goods is decisive, ode

by requesting the customer to pay after placing their order.

If several of the above-mentioned alternatives are available, the contract will form at the time at which one of the above-mentioned alternatives appears first. The period for acceptance of the offer begins on the day after sending the offer by the customer and ends on the expiration of the fifth day following the submission of the offer. If the seller does not accept the customer's offer within the above-mentioned period, this is considered as a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

2.4 when submitting an offer via the seller's online order form, the text of the contract will be saved by the seller after conclusion of the contract and transmitted to the customer in text form (e.g. e-mail, fax or letter) after their order has been sent. The seller does not make access to the contract text going above. If the customer has established a user account in the seller's online shop before sending their order, the order data will be archived on the seller's website and can be retrieved free of charge by the customer using their password-protected user account by entering the corresponding login data.

2.5 before placing the order via the seller's online order form, the customer can identify possible entry errors by carefully reading the information shown on the screen. An effective technical means for better recognition of input errors can be the magnifying function of the browser, with which help the display on the screen is enlarged. The customer can correct his entry during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button, which concludes the ordering process

2.6 german and english languages are available for the conclusion of the contract.

2.7 order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address provided by the customer to process the order is correct, so that the emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned with the order processing can be delivered.

3) right of withdrawal

3.1 consumers have the right of withdrawal.

Cancellation instructions & cancellation form

Consumers have a right of withdrawal according to the following provision, whereas consumer is any natural person who concludes a legal transaction for purposes that mainly cannot be attributed to either commercial or independent professional activities

please return the items in a resellable condition. All items must be returned in performance, sealed and uncracked.

Your items must be new, with box incl. Completed delivery note.

We advise that your packages must be sent back to us with a tracking number.

We also reserve the right to cancel items/orders if the parts ordered are out of stock.

A. Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without reasons.

The cancellation period is fourteen days from the day which you or a third party named by you, which is not the carrier, take possession of the last goods. Has.

To exercise your right of withdrawal, you must let us (droeme, promenadenstrasse 21a, 8200 schaffhausen, switzerland, info@droeme.com) by a clear statement (e.g. a letter sent by post or email) about your decision to end this agreement to withdraw, inform. You may use the enclosed sample cancellation form, but this is not mandatory.

To meet the cancellation period, it is sufficient that you send the notice about the exercise of the right of withdrawal before the cancellation period expires.

Please contact us if you have questions about your return/replacement or refund: info@cloudfashionatelier.com

Consequences of revocation

If you cancel this agreement, we have to refund your payment that we received from you immediately and no later than fourteen days from the day on which we received notification of your cancelation of this agreement. For this refund, we will use the same method of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no event will you be charged for such refunds. We may refuse refund until we have receipt the goods or you have provided proof that you have returned the goods, whichever is the earlier time.

You must return the goods or hand over the goods to us immediately and in no event whatsoever within fourteen days from the day on which you inform us about the cancellation of this agreement. The time period will be met if you despend the goods before the fourteen day period expires.

You assume the immediate cost of returning the goods.

You will only be liable for any loss in value of the goods if such loss in value is resulting from the handling of the goods other than necessible to evaluate the condition, characteristics and functioning of the goods.

B. Return

Please follow the steps below for a return:

1. Write us an email with the reason for the return to info@droeme.com.

2. Send your return to the following address:

droeme, papenstrasse 27a, 22089 hamburg, germany.

3. Once your return arrives at our office, we will refund you within three business days.

  

4) prices and payment terms

4.1 unless otherwise indicated from the seller's product description, the prices indicated are total prices that include the statutory value added tax. Any additional delivery and shipping costs are specified separately in the respective product description.

4.2 for deliveries to countries outside the european union, additional costs may incur in individual cases, which the seller is not responsible for and which have to be borne by the customer. This includes, for example, costs for money transmission through credit institutions (e.g. transfer fees, exchange rate fees) or import taxes or taxes (e.g. duties). Such costs may incur with respect to the transmission of money even if the customer makes the payment from a country outside the european union, not from a country outside the european union.

4.3 the payment option(s) will be disclosed to the customer in the seller's online shop.

4.4 if advance payment by bank transfer is agreed, the payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

4.5 when paying using a payment type offered by paypal, payment will be processed via the payment service provider paypal (europe) s.à r.l. et cie, s.c.a., 22-24 boulevard royal, l-2449 luxembourg (hereinafter: "paypal"), subject to the paypal terms of use

Under https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the customer does not have a paypal account, the terms for payments without a paypal account, available at. Applyl-konto verfügt – unter geltung der bedingungen für zahlungen ohne paypal-konto, einsehbar unter https://www.paypal.com/de/webapps/mpp/ua/privacy-full

4.6 when paying via a payment methods offered by stripe, payment will be processed through the payment service provider stripe, 510 townsend street, san francisco, ca 94103, usa (hereinafter: "stripe"), under the stripe terms of use, available at https://stripe.com/de/privacy

4.7 when paying by means of a payment type offered by sofortürungs, payment will be processed through the payment service provider klarna bank ab (publ), sveavägen 46, 111 34 stockholm, sweden (hereafter: "sofort"), under the application of the klarna terms of use, available at https://www.klarna.com/de/agb/

5) delivery and shipping terms

5.1 goods will be delivered to the delivery address specified by the customer, unless otherwise agreed. The shipping address provided in the seller's order processing order will be controlled in the processing of the transaction

5.2 if the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipping. This does not apply if the customer is not responsibility for the circumstances that resulted in the impossibility of delivery or if the customer was temporarily prevented from acceptance of the service offered, unless the seller gives the seller a reasonable prior notice of the service had. Further, this does not apply with respect to the costs of delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of withdrawal, the regulation made in the seller's right of withdrawal applies to the return costs.

5.3 pick-up is not possible for logistical reasons.

5.4 vouchers are given to the customer as follows:

- by email

6) reservation of title

If the seller pays in advance, he retains ownership of the delivered goods until the payment of the obligated purchase price is full.

7) liability for defects (guarantee)

7.1 if the purchase item is defective, the regulations of the statutory liability for defects apply.

7.2 in the event of defective delivery, please contact our customer service/support at info@droeme.com. We will issue a return label for return shipping in the event of defective goods and will after the defective goods immediately on receiving the defective goods. For returns at our own expenses, we are only liable up to a postage value of €4.90.

7.3 the customer is requested to complaint delivered goods with obvious transport damage to the delivery manager and to inform the seller of this. Customer's failure to comply with this will not affect customer's statutory or contractual rights for defects.

8) redemption of promotional vouchers

8.1 vouchers which are issued free of charge by the seller as part of advertising promotions with a certain valid period and which cannot be purchased by the customer (hereinafter "promotion vouchers") can only be obtained in the seller's online shop and only in the specified period.

8.2 individual products may be excluded from the voucher promotion if the content of the promotional voucher results in a corresponding restriction.

8.3 promotion vouchers can only be redeemed before the order process is completed. Subsequent billing is not possible.

8.4 several promotion vouchers cannot be redeemed in one order.

8.5 the value of the goods must be at least the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

8.6 if the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.

8.7 the balance of a promotional voucher will not be paid in cash nor interest.

8.8 the promotional voucher will not be refunded if the customer returns the goods payed in whole or in part with the promotional voucher under his statutory right of withdrawal.

8.9 the promotional voucher is only for use by the person named on it. A transfer of the promotional voucher to third parties is excluded. Seller may but not obligate to verify each voucher holder's substantial entitlement.

9) redemption of gift certificates

9.1 vouchers that can be purchased through the seller's online store (hereinafter "gift vouchers") can only be redeemed in the seller's online store, unless the voucher specifies otherwise.

9.2 gift vouchers and remaining balance on gift vouchers can be redeemed until the end of the third year after the year of voucher purchase. Remaining balance will be credited to the customer by the expiry date.

9.3 gift vouchers can only be redeemed before the order process is completed. Subsequent billing is not possible.

9.4 several gift vouchers cannot be redeemed in one order.

9.5 gift vouchers can only be used for the purchase of goods and not for the purchase of additional gift vouchers.

9.6 if the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.

9.7 the balance of a gift voucher will not be paid in cash nor interest.

9.8 the gift certificate is for the use only of the person named on it. A transfer of the gift voucher to third parties is excluded. Seller may but not obligate to verify each voucher holder's substantial entitlement.

10) governing law

The law of the federal republic of germany applies to all legal relationships between the parties to the exclusion of the laws on the international purchase of movable goods. For consumers, such choice will apply only to the extent that the protection provided by mandatory provisions of the law of the consumer's state of consumer's usual residence will not apply.

11) alternative dispute resolution

11.1 the eu commission provides a platform for online dispute resolution on the internet under the following link: https://ec.europa.eu/consumers/odr

This platform serves as a place for the out-of-court resolution of disputes arising from online purchase or service contracts in which a consumer is involved

11.2 the seller is not obligated to participate in dispute resolution proceedings before a consumer arbitration board, however, is principally willing to participate.

11.3 liability for injury

in our online shop there are accessories and labels which are closed or sealed with security clips. These safety pins are pointed and we assume no liability for any injury that may cause from our accessories, clothing or safety pins.

 

12) sms marketing

By consenting to droeme’s sms marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.

Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with stop to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text help to the number you received the messages from. You can also contact us at info@droeme.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions.

You agree that any messages you send to a telephone number or short code we have changed, including any stop or help requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.
Your right to privacy is important to us. You can see our privacy policy to determine how we collect and use your personal information.