Shipping

Once your package has been packed and handed over to DHL, you will receive a shipping confirmation with a tracking number from DHL or Warenpost International.

Orders are released for shipment after payment method approval or upon receipt of payment. The stated delivery times apply from the day after payment is received for standard order quantities. There are no deliveries on Sundays or public holidays.

Please note: For cross-border deliveries, additional taxes (e.g., for intra-Community acquisitions) and/or duties (e.g., customs duties) may apply in individual cases, which are to be borne by the customer.

Zone 1 – Germany

Free shipping on orders over €100

DHL parcel = €4.90

Zone 2 – Europe

Switzerland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Free shipping on orders over €300

DHL parcel EU = €14.90

Zone 3 – Worldwide

Free shipping on orders over €500

DHL parcel = €29.90

Tracking

Tracking information is automatically sent to all customers via email. Alternatively, you will receive an SMS notification as soon as your phone number has been added to your order. If you do not receive this email, please check your spam folder.

 

Refund

Your order will be made personally for you. That's why we would like to ask you not to order several sizes, but to look at the size charts for the respective product or to write your size question by email to info@droeme.com. If you are not satisfied with your order, that would be a pity, but of course possible.

Returns are accepted within 14 business days of your arrival. All garments must be returned unworn, in 100% re-saleable condition and in the original packaging. If you would like to return an order, please email us with your order number, the item you wish to return and your reason for return. The return shipping and the costs incurred must be borne by you. If we receive unauthorized returns, we will return them to the sender. The shipping costs for the returned package are to be borne by the customer.

Once an accepted return arrives at our office, we'll refund the money the same way you sent it to us within five business days.

Please follow the steps below for a return:

1. Write us an email with the reason for the return to info@droeme.com.

2. Send your return to the following address:

Droeme, Luisenweg 109, 20537 Hamburg, Germany.

3. Once your return arrives at our office, we will refund you within five business days.

Thank you for your understanding!

If you have any further questions, please have a look at our faqs.